Frequently Asked Questions

What payment methods are accepted

You can pay us through one of the following ways:

Credit cards: credit card payment is completely secure on our website and can be made online long time in advance of your trip.

Bank transfer: for large amount of money, you can request for bank transfer to avoid the transaction cost. Please email us for our bank details.

Cash: you can pay us by cash - we will collect the cash at your hotel or preferred meeting place upon mutual agreement.
 

Note: As of 2016, there is no credit card fee when you book your cruises on our website, it means you will save 4% of the total booking value!

Are drinks and beverages included in a cruise trip?

No, they are not included in any cruise packages. In general, meals are included and in each cabin there are complimentary bottles of mineral water. Some cruise may offer free tea/ coffee in meals but other drinks will be charged.

Can I go on a cruise if I am pregnant?

If you are pregnant, we advise you to make a serious check-up with your doctor. If your doctor say you can go, you can. However if you are more than 32 weeks pregnant, we recommend you to hold off your trip as the cruise trip still requires some light activity such as climbing up and down or getting on and off board.

How to reserve for a cruise trip on WowHalongbaytours.com

You can reserve for your cruise trip or tour to Halong on our website in three simple steps:

• Search for your desired cruise using our search tool, located on the left hand side of the web page, or by clicking on one of the cruise category: Luxury Cruise, Deluxe Cruise or Superior Cruise
• Select the cruise that catches your attention. Each cruise is listed with details about price, itineraries and photo gallery, making it easy for you to compare and contrast.
• Click on "Book Now" button and be transferred to the Booking Request Form. We will check the availability of your request and respond in 4 hours (office hours) and 12 hours (non-office hours)

Does the cruise price include transfer from Hanoi to Halong Bay?

It depends on which cruise you are looking at. All luxury cruises exclude the price of transfer service in their price: most, however, offer shuttle bus that picks you up and drop you off at your hotel for very reasonable cost. Some deluxe cruises and superior already include transfer in their price such as Glory Cruise or Phoenix Cruise.  

What does the listed price include

• Unless otherwise noted, all prices listed on our site already INCLUDE meals, entrance and sightseeing fees, guide on board and government taxes (10%).
• The listed price does not include New Year and Christmas surcharge, personal expense and tips.

Note: If payment is made by credit cards, it will be subject to a credit card processing fee of 3%.

What if I want to cancel my booking

When you decide that you need to cancel your booking, please notify us immediately by email. We do not accept cancellation notice by phone or any other means for verification reason.

Please review our cancellation policy below:

  • More than 30 days prior to check-in: free of charge
  • From 30 to 7 days prior to check-in: 10% of total rates
  • From 6 to 3 days prior to check in: 50% of total rates.
  • Less than 3 days prior to check-in: 100% of total rates.
  • No-Show: 100% of total rates.

How long in advance should I make the reservation

Most cruises posted on our site are filling out fast, for the quality of service and low price offered. We suggest you to make the reservation as soon as possible, especially if you are planning to travel in high season months from September to December. Planning your trip ahead will save you time and hassle.

I am a vegetarian. Can I request for vegetarian meals on board

Most cruises accept vegetarian meal request. Please notify us of your dietary requirement 48 hours in advance, or ideally at the time of making your reservation.

What is the minimum age requirement for infant to sail cruise in Halong Bay

There is no strict requirement regarding what age infant are allowed on board. However, we recommend the minimal age for infant to be comfortable on a cruise trip is 6 months old.

Infants younger than 4 years old are allowed free on board, accompanied by at least 02 adults. Baby cot is provided only where indicated and must be requested at least 03 days in advance of departure.

What types of entertainment are available on board

It really depends on which cruise you are travelling with. Most will offer entertainment facilities in shared room such as DVD player, TV, chess board and some board games. Since the cruise trip lasts only 2 or 3 days, you will not have enough time to get bored on Halong Bay.

You can refer to the list of activities available on each trip to Halong Bay on our website.

Any cruise offers spa service

Spa is an exclusive service and not offered by all cruises due to its luxury nature and limited space on board of most junks. Up to date there are 2 cruises that offer spa service on board: Au Co Cruise and Paradise Peak Cruise.

Would it be possible to book a cruise for 2 days/1night during Tet?

During holiday such as Christmas, New Year and Tet, cruise space can fill out very quickly. We suggest you to book a cruise as far in advance as possible if you plan to travel during this time of the year.
The following cruises often organize exciting activiites for Tet so you may want to check them out: Glory Cruise, Indochina Sails, V'Spirit

Customer Support

Got a question? Call us now:
+84-43577-2907
Email: info@wowhalongbaytours.com

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